Reverse logistics can be defined as the process of moving goods beyond their typical destination. You might not think that this is common, but often, the supply chain doesn’t end with the customer. You must understand the importance of reverse logistics in your supply chain for this exact reason. To understand this concept better, continue reading below.
Keeps Customers Happy
This is an extremely common reason why reverse logistics is in place. Keeping customers happy is key in good business. This plays a role because sometimes customers may need to return products for a multitude of reasons. Some of those reasons may be that they simply bought the wrong product, the product was damaged upon arrival, the product didn’t match its description, or the customer ultimately decided that they didn’t want the product.
Whatever the case may be, being able to return the product is important for keeping the customer happy and satisfied. That is where reverse logistics in the supply chain is important. By allowing customers to return the product through the reverse logistics in your supply chain, you are assuring the customer that you will deal with whatever issue or reason they had for returning the item.
Unfortunately, some items may end up in a landfill after they go through reverse logistics. Nobody wants that to be the case. Having reverse logistics that allow for repairs, reshaping, and recycling reduces the likelihood that this will be the case. These elements in the supply chain ensure that products that go through a company’s reverse logistics do not end up in the landfill, ultimately helping the environment.
All Problems Will Be Identified
You might not think that this would fall into the importance of reverse logistics in your supply chain, but you couldn’t be more wrong. With online shopping as big as it is and returns continuing to grow, there is also a growing pressure on the supply chains to manage and successfully implement product returns for companies everywhere. As this is the case for many businesses and companies, metrics should be used to monitor the supply chain. Monitoring the supply chain will allow your company to identify problem areas, which will ultimately enable you to create solutions that will lead to the overall betterment of your business.
Don’t continue searching for logistics companies in Vancouver anymore—you have found us! Here at 18Wheels, we are experts at logistics and can help you navigate your business and company. Reach out today or visit our website for more information.
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18 Wheels Warehousing & Trucking Limited
Burnaby Terminal, BC T1
7185 11th Avenue, Burnaby, BC V3N 2M5
Tilbury Terminal, BC T2
7708 80th Street, Delta, BC V1B 6A9
Annacis Island Terminal, BC T3
780 Derwent Way, Annacis Island, BC V3M 5P8
Richmond Terminal, BC T4
9920 River Drive, Richmond, BC V6X 3S3
Burnaby Terminal, BC T5
2864 Norland Avenue, Burnaby, BC V5B 3A6
Vancouver, BC T6
525 North Skeena Avenue, Vancouver, BC V5K 3P5
Vancouver, BC T7
3438 Lougheed Highway, Vancouver, BC V5M 2A4
Nanaimo Terminal, BC T8
1890 E. Wellington Rd., Nanaimo, BC, V9S 5L0
Kelowna Terminal, BC T9
720 Evans Ct, Kelowna, BC V1X 6G4
Calgary Terminal, Alberta T10
4990 68th Ave SE, Calgary, AB, T2C 4N8
Toronto Terminal, ON T11-A
8460 Mount Pleasant Way, Milton, ON, L9T 8W7
Columbus, Ohio T12-A
433 London Groveport Rd, Lockbourne, OH 43137 USA
Washington, USA T13
3025 S. Geiger Blvd, Washington, 99224 USA
13046 Racetrack Rd. Ste. 190, Tampa, FL 33626 USA