What Can A West Coast E-Commerce Fulfillment Enhance Your Business?

by Michael Kotendzhi | Trucking, Logistics

In an e-commerce driven market, customer satisfaction is how businesses are earned based on the products and services. In the past twelve months, the need for e-commerce skyrockets, and people rely on e-shopping more than ever. For most people, it is a nerve-racking experience because it is a completely different buying experience. For example, the wait time varies when you actually receive the products, or you don’t see or touch the products prior.

However, this distrust can be overcome after a few experiences, then it comes to the question: how to optimize customer satisfaction? The vital component will be logistics. While lots of variations are offered from overseas, the shipping process is scrutinizing. Many e-com giants start to set up own their fulfillment centers overseas or internationally to cut the shipping time significantly to meet the demand and saving costs. However, the setup fee may be higher than anticipated.

Taking into consideration of resources and labours, a 3PL fulfillment partner may be an advanced resource to your businesses.  They offer the infrastructure of a single-line operation that the businesses can build trusts on and the instantaneous services that satisfy the customers. The advantages of seeking a good 3PL fulfillment partner can be immense in the long run in this global market.

18 Wheels Logistics offers fulfillment service to local and overseas business partners. We provide the absolute best customization for your needs in packaging (copacking), logisticswarehouse, and transportation

Michael Kotendzhi is President of Operations & Transportation and a partner at 18 Wheels. Michael has over 15 years of experience and is equipped with a degree in Logistics from the University of British Columbia Sauder School of Business. As well as a background in logistics from XPO Logistics (formally Kelron Logistics), North America's largest contract warehousing provider.

Michael's experience includes supply chain management, reverse logistics, & domestic transportation. He has developed 18 Wheels' trucking solutions, effectively utilizing the sister company's vehicle fleet and building a transportation supply-chain network across North America.